Being a large organisation, KPN had a challenge to implement their desired flexible workplace strategy. With many locations throughout the country for both KPN and Getronics, assistance was desired to help the group of location managers deal with the upcoming change of internal demands to work with different furniture, other workstyles and smart layouts based on the internal customers dynamics.

innvire helped KPN Real Estate with a combination of services:

• Train location managers to better serve customers with the changing demand about flexible workplaces
• Communicate the change in workstyle for the Getronics locations, with a ‘persona based’ workshops program
• Direct and produce a workplace video for all customers on the intranet